The BBC reports that the Ebay will soon disable sellers from leaving negative comments about buyers. For those of you who haven’t used eBay in a while, you’ll recall feedback is eBay’s reputation system that allows buyers and sellers to leave ratings and comments about each other in an effort to weed out the bad apples.
The move stems from what eBay describes as retaliation that occurs when a buyer leaves a negative comment on a seller’s feedback profile. eBay says that some buyers have grown so concerned about negative retaliatory feedback that they’ve stopped posting negative feedback about sellers. Sellers are of course not happy about this, arguing that this move will leave them with little recourse when a buyer ends up not paying for an item. For its part, an eBay spokesperson tells the BBC, “If a buyer doesn’t pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer.”
eBay’s auction business has fallen flat over the past couple years, with the number of listings growing only 4 percent in the company’s most recent quarter. eBay has already announced plans to slash fees for sellers in an effort to get more people auctioning off their stuff. Is making the feedback system one-way another way to juice up listings? Perhaps. eBay’s community has always been one of the strongest parts of the site, and if flaming between buyers and sellers has truly become a significant problem, it has likely turned off some people from the site.
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